OTA to help generator fault

[snyce1]

21 powerboost platinum w 7.4 kw generator option . Ground fault since day 1 . If ever damp or moist it faults and wont reset. Ford says OTA for software by april .. has anyone had one of the recent updates help this if you have had same issue.

Approaching 6 mos of ownership. Disapointed because i cannot invest anything in this truck if generator cannot be fixed . Have seen posts of some who had new hardware or apim changed . All i have been told is OTA will be coming .

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[EricR]

Sorry to hear about this and wish I had some sort of answer for you.

Hopefully the OTA comes out soon and fixes your ProPower. I would be really bummed if we had your problem.

Hopefully your state has a lemon law. If so, it might be worth documenting everything, including verbal conversations with the dealer and Ford - just in case the OTA is delayed or doesn't fix this problem.

 

[snyce1]

Sorry to hear about this and wish I had some sort of answer for you.

Hopefully the OTA comes out soon and fixes your ProPower. I would be really bummed if we had your problem.

Hopefully your state has a lemon law. If so, it might be worth documenting everything, including verbal conversations with the dealer and Ford - just in case the OTA is delayed or doesn't fix this problem.

I have documented it well and am familiar w my states lemon law .just waiting for the OTA before the next step

 

[EricR]

OK, good. Hopefully this is resolved soon and you can benefit from the PPoB as intended!

 

[Ford Motor Company]

21 powerboost platinum w 7.4 kw generator option . Ground fault since day 1 . If ever damp or moist it faults and wont reset. Ford says OTA for software by april .. has anyone had one of the recent updates help this if you have had same issue.

Approaching 6 mos of ownership. Disapointed because i cannot invest anything in this truck if generator cannot be fixed . Have seen posts of some who had new hardware or apim changed . All i have been told is OTA will be coming .

Hi there! Can you send us a DM with more information? I’ll see how I can assist on my end. Thanks!

 

[snyce1]

Hi there! Can you send us a DM with more information? I’ll see how I can assist on my end. Thanks!

I am told to wait for OTA by april to address. 6 mos old truck w unfixed groundfault whenever truck is washed , rained on or road water splashes up .wont reset for hours or days

 

[2mileshigh]

21 powerboost platinum w 7.4 kw generator option . Ground fault since day 1 . If ever damp or moist it faults and wont reset. Ford says OTA for software by april .. has anyone had one of the recent updates help this if you have had same issue.

Approaching 6 mos of ownership. Disapointed because i cannot invest anything in this truck if generator cannot be fixed . Have seen posts of some who had new hardware or apim changed . All i have been told is OTA will be coming .

I have the same issue.

I've attempted to turn off ProPower permanently using the hard buttons and the Sync menu so as to avoid the ground fault messages, but it automatically restarts with every ignition cycle.

 

[snyce1]

I have the same issue.

I've attempted to turn off ProPower permanently using the hard buttons and the Sync menu so as to avoid the ground fault messages, but it automatically restarts with every ignition cycle.

Im hoping there is reality that a software update can fix this . Given how long waits threre are for new vehicles i dont want to start again . Waited almost 6 mos for mine . Hope it can be fixed but dealer had no clue whatsoever. They wouldnt replace any connections or even really look at anything until the software shows up . Going on 6 months

 

[EricR]

I am told to wait for OTA by april to address. 6 mos old truck w unfixed groundfault whenever truck is washed , rained on or road water splashes up .wont reset for hours or days

Hey Synce1,

Did you send a DM (Direct Message) to @Ford Motor Company about this?

 

[snyce1]

Hey Synce1,

Did you send a DM (Direct Message) to @Ford Motor Company about this?

Yes. Had dialog. Basically i was advised stay in touch w dealership and wait. 6 mos and counting . When i spoke with customer service line they said no compensation discussion until after software update . If this generator doesn't get fixed .this is my last ford ever.

 

[EricR]

OK, good to know. I hope Ford gets this working for you SOON.

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