Laundry List of Issues

[AggieEng]

I purchased my 2021 F-150 KR, Screw, Longbed with PowerBoost about 5 weeks ago. I wanted to post here with all the issues I've observed - some of these issues I've seen other members post about and others not.

First major issue I had was at 350 miles when the transmission coolant line busted. Dumped all my coolant on the 10 mile drive to work. What a great way to start the day! The technician noted that the coolant line was not routed properly from the factory and was rubbing against the engine - this caused the hose to fail.

The truck is currently in the shop with the following issues noted: (Still only 1400 miles on the odo.)
1) Another coolant leak. This time it appears to be coming from the little heat exchanger on the exhaust pipe - right below the B-pillar. Fortunately, this leak was slow enough that I could continue to drive the vehicle as I wanted for the dealership to fit me in. (The back log in the dealerships is out of control!)
2) Multi-contour seats do not retain lumbar support position between drives. They always go flat. The seats do remember position, but not lumbar support settings. I tried re-saving to the number pad on the door and to "My Profile" from the infotainment system without luck.
3) Gauge Cluster MyView resetting. I also noted that it seems to also reset my saved navigation locations - like home and work. I noticed that when MyView resets, the parking brake comes on. At least the truck gives me a warning it reset itself!
4) Paint on the tailgate was damaged in shipment. The chamfered edges around the release button were pretty baddy scratched - like someone put a tarp over the bed and drove across country.
5) Infotainment screen will randomly switch screens. For example, I'll have CarPlay up with Spotify. Then it will switch to the Clock Settings page.
6) Sensitive collision avoidance system. A common false alarm occurs when I'm driving in the right-hand lane and someone in-front of me turns into a drive way. They'll be clear of the road and I'll be 75 yards back and it will trigger the beeping and flashing on the dash.

A number of these issues are software related. I'm curious to see how Ford will support their ever expanding software portfolio through their dealer network. Software requires a different approach from wheels and brake pads.

I'll keep this thread updated as thing progress.

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[Lippy]

It sounds like the coolant leaks are the major problem, the paint can be fixed (not really a build quality issue and a good body shop can make it as good or better than the factory), and the software stuff is annoying but isn't a show stopper and will be resolved over time. I think you'll be on the road soon.

 

[Rich1982]

I purchased my 2021 F-150 KR, Screw, Longbed with PowerBoost about 5 weeks ago. I wanted to post here with all the issues I've observed - some of these issues I've seen other members post about and others not.

First major issue I had was at 350 miles when the transmission coolant line busted. Dumped all my coolant on the 10 mile drive to work. What a great way to start the day! The technician noted that the coolant line was not routed properly from the factory and was rubbing against the engine - this caused the hose to fail.

The truck is currently in the shop with the following issues noted: (Still only 1400 miles on the odo.)
1) Another coolant leak. This time it appears to be coming from the little heat exchanger on the exhaust pipe - right below the B-pillar. Fortunately, this leak was slow enough that I could continue to drive the vehicle as I wanted for the dealership to fit me in. (The back log in the dealerships is out of control!)
2) Multi-contour seats do not retain lumbar support position between drives. They always go flat. The seats do remember position, but not lumbar support settings. I tried re-saving to the number pad on the door and to "My Profile" from the infotainment system without luck.
3) Gauge Cluster MyView resetting. I also noted that it seems to also reset my saved navigation locations - like home and work. I noticed that when MyView resets, the parking brake comes on. At least the truck gives me a warning it reset itself!
4) Paint on the tailgate was damaged in shipment. The chamfered edges around the release button were pretty baddy scratched - like someone put a tarp over the bed and drove across country.
5) Infotainment screen will randomly switch screens. For example, I'll have CarPlay up with Spotify. Then it will switch to the Clock Settings page.
6) Sensitive collision avoidance system. A common false alarm occurs when I'm driving in the right-hand lane and someone in-front of me turns into a drive way. They'll be clear of the road and I'll be 75 yards back and it will trigger the beeping and flashing on the dash.

A number of these issues are software related. I'm curious to see how Ford will support their ever expanding software portfolio through their dealer network. Software requires a different approach from wheels and brake pads.

I'll keep this thread updated as thing progress.

Interested in what you learn on collision avoidance issue - I have the same occur several times and when using cruise control the truck brakes hard even though the car has cleared the roadway - twice I have been nearly rear-ended by person behind and they did not seem to be very happy!

 

[Jack in Prescott]

Gosh, I'm sorry to be reading your laundry list, Erik. You seem patiently resigned to your circumstances; I'm pretty sure I'd be genuinely disappointed. One Q for you: Do you know if the lumbar support is a bladder that inflates/deflates or is a structure of some kind that is adjusted e.g. by an eccentric? If a bladder, does it deflate over the period of an extended drive, have you noticed?

Jack

 

[AggieEng]

Gosh, I'm sorry to be reading your laundry list, Erik. You seem patiently resigned to your circumstances; I'm pretty sure I'd be genuinely disappointed. One Q for you: Do you know if the lumbar support is a bladder that inflates/deflates or is a structure of some kind that is adjusted e.g. by an eccentric? If a bladder, does it deflate over the period of an extended drive, have you noticed?

Jack

I’m not sure how the seat works. I don’t have any issues with the support changing on longer drives. It only seems to reset between drives.

 

[AggieEng]

It sounds like the coolant leaks are the major problem, the paint can be fixed (not really a build quality issue and a good body shop can make it as good or better than the factory), and the software stuff is annoying but isn't a show stopper and will be resolved over time. I think you'll be on the road soon.

I’m hoping with the new OTA mechanism we’ll see these bugs fixed quickly. Hoping the dealerships have a standardized way to file software issues with Ford. I should ask the dealer.

 

[Dresdie]

@AggieEng - I have the same coolant leak issue on my PB at the heat exchanger. What did they replace? Just had mine serviced today. They were confident it was fixed but, it appears to be leaking again. Service dept said they replaced a reservoir. Is there a mini reservoir in the exchanger itself?

Thanks.

 

[AggieEng]

@AggieEng - I have the same coolant leak issue on my PB at the heat exchanger. What did they replace? Just had mine serviced today. They were confident it was fixed but, it appears to be leaking again. Service dept said they replaced a reservoir. Is there a mini reservoir in the exchanger itself?

Thanks.

The leaking component for mine is mounted on the exhaust pipe. Just under the "B-Column" on the passenger's side. I've attached a picture.

The dealer didn't seem too familiar with it's purpose or function, but did indicate that it was unique to the PB. The PB has two coolant loops - one for the engine and another, lower heat loop for the hybrid system. I suspect this is picking up waste heat to heat that coolant on start-up so the electric motor and battery are at their ideal operating temperature quickly.

Hope you get it fixed quickly. The replacement part for me took upwards of 75-days to get off of backorder.

Most of the other issues have been resolved, but still have some intermittent oddities with the software of the truck, but mechanically she seems to be solid now. Just got back from a 2,500 mile road trip without issue.

 

[Dresdie]

The leaking component for mine is mounted on the exhaust pipe. Just under the "B-Column" on the passenger's side. I've attached a picture.

The dealer didn't seem too familiar with it's purpose or function, but did indicate that it was unique to the PB. The PB has two coolant loops - one for the engine and another, lower heat loop for the hybrid system. I suspect this is picking up waste heat to heat that coolant on start-up so the electric motor and battery are at their ideal operating temperature quickly.

Hope you get it fixed quickly. The replacement part for me took upwards of 75-days to get off of backorder.

Most of the other issues have been resolved, but still have some intermittent oddities with the software of the truck, but mechanically she seems to be solid now. Just got back from a 2,500 mile road trip without issue.

Thanks. That's exactly where mine is leaking. Leaks just a small puddle per night. Dealer ordered the exhaust part this time; hopefully clears things up. Thanks for the info. Hope they get your SW issues fixed up.

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