Another SYNC / SXM Issue

[Bubbamanlarry]

I've spent several hours researching onboard modems, SYNC settings, and Sirius XM settings. The problem I have is a problem I know several folks have encountered. I haven't seen a solution though, and I need one. I'm going to contact the Ford Pass people today to see if they can help. My modem is working flawlessly - except for when it comes to receiving the SXM streaming channels that I should be receiving with the Platinum plan I pay for. I currently still have about a month of the Platinum trial left from the truck being new. By the way, the truck is a 2024 F-150 King Ranch SCREW. I had a 2020 and a 2022 that both had what I'd call "pandemic problems". For a couple of years, quality control went out the window. This truck has no issues that I or Ford can find. So, the crazies at SXM told me that I had to have the dealership fix whatever problem the truck and / or modem had. There is no problem. Everything else that relies on the connected services works perfectly - Blue Cruise, navigation, Ford Pass, etc. When I go to direct tune a streaming channel, say channel 724, the channel preview box pops up and isn't grayed out. But when I tap on it to go there, SXM just stays on the current non-streaming channel. As you can see in the attached picture, channel 703 isn't grayed out. If you have connected services turned off, that little preview box is gray and says connected services is off.

Does anyone have an answer to this? I unplugged the modem like alot of people suggested but that did nothing. I spent two hours total in three calls to SXM and nothing. Help!? Thanks folks.

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[antho]

So is it a direct tune function that isnt working or SXM overall just doesnt play anything?

 

[Bubbamanlarry]

SXM is playing everything except for the streaming channels. But that's what the 360L is for. You can see in the picture that channel 703 should be available to play. But when I hit return, or when I tap on the channel, it just remains on the channel it's on. Does nothing. When I turn the connected services stuff off, that channel is grayed out. So, I can tell it's supposed to work. I'm probably going to call the folks at Ford Pass, or simply Ford today.

 

[Jesse-Infotainment]

Is the 360L on in the settings? In the connectivity menu

 

[Groovicles]

I also have 360L in my shit wagon. I noticed that when I click on Streaming I get some but not all streaming channels. As an example, all the Disney specialty channels are there, but the 80's, 90's & 2000's streaming channel is not. I wonder if not all internet streaming channels are accessible with the 360L package in the vehicle, but they are available on non-vehicle streaming devices?

 

[Jesse-Infotainment]

Some channels are limited to particular packages.

 

[Bubbamanlarry]

Yes, 360L is toggled on. The channels show up in color and should work. But they don't. So SXM, the dealership, and Ford's Connectivity department are all pointing the finger at each other. I'm about fed up.

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