2021 Platinum F-150 Lemon

[Maggioa]

This posting is more of a heads up to fellow owners. In August 2021, I finally received my long awaited Platinum ordered January 2021. Since receipt of the vehicle I have had it in the shop for various reason ranging from front end alignment, to engine lights. Overall since I had took ownership my vehicle has been to the shop 15 times. The most recent issue is the engine light keeps coming on.

The Ford app states it's for the emissions system and a fault with the fuel tank. The first two times I brought in the truck for this issue they would run some tests and change a part and out the door it went. Each time I would drive between 75-150 miles and the engine light would come on.

I brought the truck in for the third time, but when I dropped it off I asked them to please fix this issue. They kept the truck an entire week and I picked it back up on a Monday. On Tuesday, I brought the truck back in as the engine light came back on again. They troubleshot for a week and couldn't understand what was happening so they called in a Ford Engineer.

The Engineer troubleshot the truck and found a bad wiring harness. The Engineer contacted Ford and stated he could either splice in a new connector or replace the wiring harness. When I found out about this, I told my dealership I would not accept a splice wiring harness. The next day Ford contacted the engineer and stated that the wiring harness was not authorized to be spliced and had to be replaced. As they replaced the wiring harness a whole new set of issues started happening. The engineer contacted Ford again and told them the issues. Ford condemned then entire wiring harness and that it needed to be completely replaced.

This repair is removing the entire interior of the truck, and removing the cab and bed of the truck. The truck has now been at my dealer for 21 days awaiting on a wiring harness which is now on back order behind 300+ other harnesses. My dealership stated the Engineer informed them the truck is safe to drive just ignore the warning lights that may or may not come on.

I contacted Ford and informed them my truck now has been at the service department cumulatively for 48 days and counting. In my personal opinion this truck is not safe to drive because you will have no idea if any of the warning lights are real or not.

I request a Case # to begin the process of the Repurchase/Replacement vehicle. According to NM Lemon Law I have a Lemon. #0 Days in the service depart or 4 or more times for one issue.

So if you are continually seeing Engine lights this issue could be just like what I am going through.

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[Snakebitten]

You only explained 3 of the 15 visits to "the shop".

 

[Bikertrash]

I wish you luck. I had a 2021 PB 502A that spent well over 60 days in the shop waiting for parts for the hybrid portion. I opened a case with Ford and on 12-07-2021 ordered a new 2022 PB 502A as a re-aquire from Ford.

Truck finally arrived 05-03 and so far have had no issues with the replacement vehicle.

The process took time but in the end I was happy with how Ford took care of the issue and with the replacement.

 

[Maggioa]

I wish you luck. I had a 2021 PB 502A that spent well over 60 days in the shop waiting for parts for the hybrid portion. I opened a case with Ford and on 12-07-2021 ordered a new 2022 PB 502A as a re-aquire from Ford.

Truck finally arrived 05-03 and so far have had no issues with the replacement vehicle.

The process took time but in the end I was happy with how Ford took care of the issue and with the replacement.

biker, curious did they get you a exact replacement and did it cost you any extra money?

 

[Maggioa]

You only explained 3 of the 15 visits to "the shop".

My post would have been long.
1. Front end alignment
2. Phone charger pad stopped working - reset computer
3. Phone charger stopped working - replaced charger pad
4. Car randomly would not start - reset computer
5. Car randomly would not start and car could not detect key fob - reset computer
6. Car shimmies at 40 mph and above, could not find issue
7. Car shimmies at 40 mph and above, took tech for drive and they changed the front tires
8. Engine light came on for evaporative emissions -reset computer
9. Adaptive steering light fault - reset computer
10. Engine light came on for evaporative emissions and fuel fault - reset computer
11. Auto/start stop will not activate- changed battery
12. CarPlay will not connect - performed test no defect noted
13. CarPlay will not connect - performed bulletin 21-2310
14. Engine light came on for evaporative emissions and fuel fault - replaced pressure valve
15. Engine light came on for evaporative emissions and fuel fault - called in Engineer,

 

[Bikertrash]

Was given options of keeping what I had with a cash payoff for inconvenience or buyback the old truck with a like truck. Anything over the MSRP for the new one would be my responsibility.

In the end I was able to get into a similar truck that months after I ordered the price increased but they covered the difference.

 

[Maggioa]

Was given options of keeping what I had with a cash payoff for inconvenience or buyback the old truck with a like truck. Anything over the MSRP for the new one would be my responsibility.

In the end I was able to get into a similar truck that months after I ordered the price increased but they covered the difference.

I guess I will need to wait to hear from Ford. I did get an email from the woman I started the case with yesterday stating they received all the service records and are evaluating the case.

 

[thebigdu]

Sorry to hear about all of your issues. It definitely sounds like you deserve a new truck. Good luck with your case!

 

[Maggioa]

Once everything is said and done I will definitely post how Ford handled and the outcome. Hopefully giving hope to others that are having issues or going through the lemon process.

 

[Pete6114]

I've got a junker myself. Ford hasn't fixed a thing yet of all the problems that started from day 2., except they did replace the Platinum thing on the tailgate. No confidence in Fords and am not sure if there will ever be a number 28

 

[Maggioa]

I've got a junker myself. Ford hasn't fixed a thing yet of all the problems that started from day 2., except they did replace the Platinum thing on the tailgate. No confidence in Fords and am not sure if there will ever be a number 28

Sorry to hear that your having issues. I am hoping ford will right themself. I am currently waiting on the second phase of the lemon process.

 

[2mileshigh]

I've got a junker myself. Ford hasn't fixed a thing yet of all the problems that started from day 2., except they did replace the Platinum thing on the tailgate. No confidence in Fords and am not sure if there will ever be a number 28

What was wrong with the Platinum cap on your tailgate?

 

[Pete6114]

What was wrong with the Platinum cap on your tailgate?

Wasn't sticking all the way across. Had Plats before without that problem, but for some reason Ford managed to screw that up too for 2021

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