How to never miss a OTA software update! [Instructions]

[Gros Ventre]

So... my truck is a 21 Powerboost, it is running fine, no runs, drips,or errors... It's apparently way behind on updates... but why should I push to get updates?

Sponsored

 

[Snakebitten]

If you are 100% happy, you shouldn't!

 

[Gros Ventre]

If you are 100% happy, you shouldn't!

I apply an old dictum from a chief: If it ain't broke, don't fix it...

 

[OldMan1962]

(Sorry for the long post) Hi all! I've been using this site for a long time and have owned several Ford trucks. A 1998, a 2005, a 2009, a 2018 and now my 2021. I've pretty much read all the forums concerning the OTA updates for my 2021, and have G'oo'gled it until I'm now blue in the face. My Automatic Updates and Schedule Updates toggles have always been grayed out and I had no Version or Revision - they were both blank. One day, and for no apparent reason, the version and the revision showed up one time and I took a picture - it showed Version: 20262_PRODUCT and Revision: 229. I just assumed my truck was updating itself so I never gave it much thought. Boy was I wrong. So, I took my truck to the Ford dealership in Herculaneum, MO to have some recalls completed on 3/6/2024 and I asked them to please address the Sync not updating issue. They actually put it on my receipt, "ADVISED BY FORD NOT TO UPDATE SYSTEM MANUALLY-SYSTEM SHOULD UPDATE AUTOMATICALLY IN THE FUTURE" so they didn't even bother looking at it. Seriously? I bought this truck brand new and it still has the Sync version on it that it rolled off the assembly line on 3/9/2021 with. I called Ford and spent 2.5 hours on the phone with 4 different technicians trying a whole myriad of different things. They told me that NO WAY would Ford tell a dealership to NOT update my system manually (since it obviously has never updated itself). They did tell me that the last update attempted on 2/17/2024 failed but wouldn't give me any reason as to why. A few days later, that same Ford dealer called me out of the blue and tried to back paddle on me and wanted me to bring it in so they could look at it. I'm guessing Ford contacted them and maybe had some choice things to say. I said no thanks, I've already set an appointment with another Ford dealership and I won't be back there. The 2nd dealership in Desoto, MO tried 4 times to manually update it and it failed each time. So, they ordered an APIM module and replaced it last week on 3/14 and now I have Sync Version: 21146 Rev: 145. Also, I'm able to turn on the automatic updates and the schedule updates toggles. My question is, has anyone else run into something similar? Is 21146 also a problematic version? My truck still says "Your system is up to date" and I know there is a whole list of updates it needs. How long does it normally take for a truck to start finding updates? BTW, I bought the truck in 4/2021 and my warranty expires next month (hence the anxiousness). Should I ask if anyone rents the equipment needed to just do it myself? If so, anyone around the St. Louis area? I would definitely make the drive!

My 2021 F-150 VIN is *REMOVED*. Thanks all!!

 

[Kanuck]

@OldMan1962

Hi David
The green dots is what is showing in PTS for module updates for your truck. FDRS could show more that these updates. That doesn't this is all because when one is done, another one could show up. I would put your request on this thread. There are lots of members that are willing to help.
https://www.f150gen14.com/forum/threads/request-vin-lookup-thread.13393/page-417

There is even a thread that you could borrow a Mongoose and do the updates yourself.

Hope this helps some.

Don

 

[belairbrian]

I'm suppossed to be getting an update tonight according to Fordpass. Something about radio presets.
Wish I could get the alleged rear camera at speed update.

 

[OldMan1962]

@OldMan1962

Hi David
The green dots is what is showing in PTS for module updates for your truck. FDRS could show more that these updates. That doesn't this is all because when one is done, another one could show up. I would put your request on this thread. There are lots of members that are willing to help.
https://www.f150gen14.com/forum/threads/request-vin-lookup-thread.13393/page-417

There is even a thread that you could borrow a Mongoose and do the updates yourself.

Hope this helps some.

Don

Hi Don,
Thank you for your reply. I'll send my post to the thread you suggested. Thanks much!

Dave

 

[Kanuck]

I'm suppossed to be getting an update tonight according to Fordpass. Something about radio presets.
Wish I could get the alleged rear camera at speed update.

Most members use Forscan to get camera's at speed, with the black nag box removed. Check out this link to see what has to be changed.

https://bit.ly/3cJnYMS

Don

 

[mkinttrim]

2021 F150 Lariat, took delivery 9/10/21 not a single update in almost 3 years even after 3 APIMs. I've called for customer service and updates techs many times. All they say is every dealer is a independent ford dealer. It's still a friggin FORD product!! I dare you to contact me ford!

 

[Mstephens20]

Hi all!!! New here.
2021 F150 Platinum Powerboost, purchased about 2 weeks ago. Auto updates grayed out and can’t toggle it to on, version blank. Truck says no update’s available. Fords website when I enter my vin has red triangles for both sync and navigation updates. Any info on this would be helpful. I’ve gone through lots of threads and reading on this and not sure where to start.

 

[Kanuck]

Hi all!!! New here.
2021 F150 Platinum Powerboost, purchased about 2 weeks ago. Auto updates grayed out and can’t toggle it to on, version blank. Truck says no update’s available. Fords website when I enter my vin has red triangles for both sync and navigation updates. Any info on this would be helpful. I’ve gone through lots of threads and reading on this and not sure where to start.

I would post this on this thread or the Lookup thread

https://www.f150gen14.com/forum/thr...50-lightning-mach-e.16968/page-98#post-443568

 

[rugedraw]

Hi all!!! New here.
2021 F150 Platinum Powerboost, purchased about 2 weeks ago. Auto updates grayed out and can’t toggle it to on, version blank. Truck says no update’s available. Fords website when I enter my vin has red triangles for both sync and navigation updates. Any info on this would be helpful. I’ve gone through lots of threads and reading on this and not sure where to start.

Sync 20301 is bad software that was loaded onto job 1 2021 trucks like yours known to break the OTA process. Sorry to be the bearer of bad news, but your dealer would need to apply TSB-22-2404 to manually update the APIM or replace it with a new one to fix the issue.

 

[OldMan1962]

Hi all!!! New here.
2021 F150 Platinum Powerboost, purchased about 2 weeks ago. Auto updates grayed out and can’t toggle it to on, version blank. Truck says no update’s available. Fords website when I enter my vin has red triangles for both sync and navigation updates. Any info on this would be helpful. I’ve gone through lots of threads and reading on this and not sure where to start.

Hi Mstephens20,
Sorry to cut in... This very thing happened to me with my 2021 XLT. Mine was stuck on 20262 Rev. 229 and the updates and schedule toggles were grayed out. If one Ford dealer refuses to help you, take your truck to a different dealer. That's what Ford recommended to me when I called them to complain about the first dealer. My APIM was replaced and now I'm getting OTA updates after @rugedraw and @Jesse-Infotainment hooked me up since the dealer didn't program my APIM correctly. Fortunately, APIM modules only take a few days for dealers to receive.

 

[Mstephens20]

Thank you all for the replies!
I’ve read what I can about it to try to figure it out . Then figured I’d reach out for some support from people that have a better understanding. I appreciate the advice. I’ve only had the truck for 2 weeks so I’m hoping to schedule a day I can bring it to the dealership and see what they can do. I’m going to call in advance to check that they have a tech who can help and I don’t waste my time dropping it off.
I just purchased a battery charger because I drive a very short trip to and from work and was getting the 12v battery state of charge low indicator on my cluster. After resetting the BMS it went away and hasn’t returned. Then yesterday I received the charging system service soon indicator on my cluster.
charged the battery yesterday and haven’t seen anything pop up yet. Not sure if it’s the original battery and it’s time to replace it or it’s because of the constant short trips or because my truck can’t receive any updates.
Really hoping the APIM update or replacement falls under warranty and I don’t have to pay for it after just purchasing the truck.

 

[Hans Moleman]

If I set a recurring update schedule, am I more likely to recieve updates?

Sponsored