xaero
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TLDR; I've had my 2022 F-150 Platinum PowerBoost for 7 months just under 15,000 miles and have had the following issues and have struggled to get dealerships to get to these fixed/fit them properly or even communicate with me). I have these broken down in quotes as I truly have no idea of their status as it's difficult to get clear answers and as I start listing problems it seems they get glazed over and apparently stop recording them as I get told that issues are missing from the work orders when I ask about them.
"Fixed"
-Sheered Axle Bolts (both from rear axle after about 10,000 miles)
-Steering Column Wiring Harness Recall
-Transmission Issues (hard shifting, skipping gears, loud noises at low speeds and in reverse)
-Parking Sensors going off when nothing is around vehicle
-Randomly unavailable front or rear sensors for cruise control or reversing
"Being Investigated"
-Heat issues (too strong 90 degree heat & heat on even when on 60 degrees AC)
-Wireless CarPlay taking long to connect or having to manually connect
-12V electrical system not responding properly causing remote features to be disabled and vehicle to be in deep sleep mode even after leaving engine bay battery on trickle charger to 100%
"Ignored"
-Loose Drivers Side A pillar body panel making noise
-Loose Passenger Side body panel by center console leading up to infotainment making noise
-Power folding mirrors make horrible grinding noise when going in or out after about 2-3 months of ownership
-Slow leak in 1 tire (never addressed during oil change/tire rotation/sheered rear axle bolt replacement)
-Screen Resets while driving (both digital dashboard (so no speedometer while driving) and infotainment screen)
-Speaker Pop / Buzz (deafening pop and buzz noise happened 3 times for me only resolved by shutting truck off and leaving it off for 10 minutes)
-Rust underneath (sadly seems to be common on the 14th gen F-150's, I thought this would be fixed for the 2022 models but apparently not the case)
-Sounds like wind noise from the sunroof at times, I’ve had to check to make sure it wasn’t open
-passenger window sometimes screech when lowering/raising
Long version:
I bought outright my 2022 F-150 Platinum with PowerBoost and Max Tow Package on April 1, 2022 and it was delivered about a week later. I had a few minor issues like the screens shutting off while driving to reboot (terrifying at first losing your speedometer as you're driving down the road), deafening speaker pop & static, randomly unavailable backup or forward sensors for cruise control and reversing, low tire pressure in 1 tire, body panel on drivers side A pillar loose and making rattling noise, body panel on passenger side of center stack leading to center console loose and making rattling noise, power folding mirrors make horrible noise when folding in or out. I also had a recall for the steering column wiring harness possibly being too short days after receiving my truck but never had issues so I didn't worry about that. Nothing too serious until August, I had just gotten back from a cross country road trip about 5000+ miles and needed an oil change as I was around 10,000 miles. despite having some issues I still loved the truck. I took it into a different dealership than I bought it from because they had immediate availability for an oil change. I waited over 2 hours for them to get to my truck as they apparently overbook for their QuickLane service, and when I thought I was finally getting called up to pick up my truck they told me they needed to show me something. My rear axle bolts had sheered off. I was told they'd be doing diagnostics and making sure there were no other issues with any other systems and it may take a few days, so they'd give me a loaner vehicle. Fast forward another 2 hours and I'm driving away in a 2022 Ford EcoSport which is terribly underpowered and was dangerous to drive in.
I needed to call multiple times a day and leave messages every time to see if there was any updates on my truck since I was getting 0 communication. After about a week and a half I finally got an answer that they were going to check the axle and transmission to see if there was any additional damage (something they told me they were going to be doing "tomorrow" when they showed me the sheered axle bolts). I had then gotten a missed call when I was at the gym to call back about an update, 2 days later I was finally able to get ahold of someone who said they were going to be getting the axle bolts in and I should have my truck back the next day. I never got a call back about the status of my truck until 5:30pm when they were closing up to let me know they were needing to take the axle to a machine shop to drill out the axle bolts, again something they told me they'd be doing "tomorrow" when they first showed me the sheered axle bolts. I luckily got my truck back after 2 weeks (I say luckily because they were able to get replacement axle bolts from another dealer and if they hadn’t there was a few months backorder I was told they were using parts in new vehicles and didn’t have enough parts for service of vehicles which sounds like a serious logistics issue to put all parts in new vehicles but not have parts for servicing your vehicles), that's when my issues truly began with my truck.
I had a horrible stink in my truck when I got into it like really bad rancid BO (think the Seinfeld episode Beyond BO) It seemed like it was coming from the AC so I had to drive it home with the windows down and AC off. Once home I let it run with the AC on full blast and the windows down for about 15 minutes and then it seemed like the smell was gone.
I also noticed it shifting kinda weird, as if it was slamming gears and making loud noises at low speeds like a clicking, grinding noise. I was told by my girlfriend that when reversing it was making a horrible noise as well. I notice it would often skip gears which shifting up or down. Also despite rotating my tires and having them off for 2 weeks they never fixed my tire with a leak despite that being one of the things they mention they check and fix with an oil change and tire rotation. I unfortunately got swamped and couldn't take my truck back in right away. I did notice despite always using Premium gas, my avg fuel economy went from 22+ MPG down to 20MPG despite no change in my driving, I can only assume is due to the odd shifting behavior as this is the average of nearly 15,000 miles.
It started getting colder out here in Colorado and I used the heat for the first time which was unbearably hot, even with the heat set to LOW or 60 degrees and the fan speed at 1 we had to put the windows down and I needed to put the AC on because it was probably about 90 degrees in the truck within a minute or 2. The weird thing is that even with the AC on heat was still pouring into the cabin, as this was my first time using the heat I didn't realize that it came in through different vents than the AC. I tried using the heat a few times to see if it was a fluke, but every time the same situation would happen.
I also had the parking sensors going off while driving or when in the middle of an empty parking lot with nothing around me. I also noticed the wireless apple CarPlay starting to take a long time to connect to my phone over a minute and half the time I'd be 5 minutes into my drive and it still hadn't connected but as soon as I clicked on my phone from the list of phones it'd connect right away.
I most recently got back from Thanksgiving and finally was able to get an appointment to get these issues looked into on Saturday; however I got a call they wouldn't be able to get to my truck for 2-3 days because they didn't have service techs in on Saturdays which I clarified 2-3 days from Saturday or 2-3 days from when they do have techs in, they admitted it would be 2-3 days once the techs were in so I could bring it in on Monday rather than Saturday so I would have it over the weekend.
On Sunday my phone was blowing up from Ford Pass saying remote features unavailable that the truck was in deep sleep. I went out to check out what was going on and the truck wouldn't unlock until I was right next to it. I had nothing on the screens not even the odometer like normal. I turned it on and the screens slowly turned on and a 12V system low warning popped up on my dashboard. I drove the truck around for awhile so the alternator could charge up the battery, but every time I stopped and shut off the truck it would go back into deep sleep mode to conserve battery life. I tried hooking up a jump pack but it would not work because it thought the battery was too low. I then hooked up my trickle charger which said the battery was at about 50%. I left it hooked up overnight and woke up to many additional warnings that remote features were disabled and it was in deep sleep. I went outside and saw it was showing 100% battery charge but the same symptoms remained, I wasn't sure if this meant the issue was with the 12v battery under the rear seat which I hadn't gotten to before I had to take it into the dealership.
I mentioned all of this on Monday when I brought my truck in and was told they might need an extra day since there was so much to look into. I was not offered a loaner vehicle as there was a waiting list for loaner vehicles. I've been having to drive my friend to and from work so I can borrow their car. I didn't hear anything from the dealership all week so I called today 5 days into them having my truck, and had to leave a message. Luckily about 30 minutes later I got a call saying that they were looking into getting me a status update and would call me back shortly with an update. However they only updated me on the transmission which they said this is a known issue with Ford and they followed the service builtin and they reset the transmission to factory settings, and if I still have issues after a few thousand miles they'll investigate the transmission further, and my truck should be ready to pickup shortly. I asked about all the other issues and they said that half weren't on the work sheet but they'd ask the tech (despite me telling this all when I dropped it off and was read off everything and told they'd get it figure out). They called me back 30 minutes later to let me know they had checked and cleaned the parking sensors and they were within spec and may have just gotten dirty. They had fixed the recall steering column wiring, and wanted to know more about my heat and electrical issues. They then called back later saying the tech didn't notice anything wrong with the AC and that they would check the battery under the rear seat and get back to me shortly. After waiting 5 hours, I had to call again as the service department would be closing in about 30 minutes and it takes that long to get there. They told me the service tech wanted to see if he could keep my truck to keep looking into the heating and electrical issues on Monday. He said he could give me my truck back today but I'd still have the Heat and 12V electrical issues and would have to bring it back in anyways. So I asked again about a loaner as Monday will have been 7 days without a vehicle, I was told there was a long wait list for loaner vehicles and that he’d have my truck back to me before he’d have a loaner vehicle for me.
This has been 2 different dealerships now who I've had to stay on top of for updates and it sounds like I'm likely to still have some of these issues on a 7 month old truck with less than 15,000 miles on it. To have this laundry list of issues after 7 months on a brand new vehicle, I bought outright which was not cheap, has really had me reconsidering my purchase as I can't keep going weeks without my vehicle hoping the issues will be resolved and spend hours trying to get ahold of the service departments to get clear answers and getting my truck back with new issues. Having this many issues 7 months in does not give me confidence in my future with this truck, I think I have a lemon which is sad because I loved this truck but now I can't enjoy it because of all of the issues and wondering what I'm going to be dealing with next.
"Fixed"
-Sheered Axle Bolts (both from rear axle after about 10,000 miles)
-Steering Column Wiring Harness Recall
-Transmission Issues (hard shifting, skipping gears, loud noises at low speeds and in reverse)
-Parking Sensors going off when nothing is around vehicle
-Randomly unavailable front or rear sensors for cruise control or reversing
"Being Investigated"
-Heat issues (too strong 90 degree heat & heat on even when on 60 degrees AC)
-Wireless CarPlay taking long to connect or having to manually connect
-12V electrical system not responding properly causing remote features to be disabled and vehicle to be in deep sleep mode even after leaving engine bay battery on trickle charger to 100%
"Ignored"
-Loose Drivers Side A pillar body panel making noise
-Loose Passenger Side body panel by center console leading up to infotainment making noise
-Power folding mirrors make horrible grinding noise when going in or out after about 2-3 months of ownership
-Slow leak in 1 tire (never addressed during oil change/tire rotation/sheered rear axle bolt replacement)
-Screen Resets while driving (both digital dashboard (so no speedometer while driving) and infotainment screen)
-Speaker Pop / Buzz (deafening pop and buzz noise happened 3 times for me only resolved by shutting truck off and leaving it off for 10 minutes)
-Rust underneath (sadly seems to be common on the 14th gen F-150's, I thought this would be fixed for the 2022 models but apparently not the case)
-Sounds like wind noise from the sunroof at times, I’ve had to check to make sure it wasn’t open
-passenger window sometimes screech when lowering/raising
Long version:
I bought outright my 2022 F-150 Platinum with PowerBoost and Max Tow Package on April 1, 2022 and it was delivered about a week later. I had a few minor issues like the screens shutting off while driving to reboot (terrifying at first losing your speedometer as you're driving down the road), deafening speaker pop & static, randomly unavailable backup or forward sensors for cruise control and reversing, low tire pressure in 1 tire, body panel on drivers side A pillar loose and making rattling noise, body panel on passenger side of center stack leading to center console loose and making rattling noise, power folding mirrors make horrible noise when folding in or out. I also had a recall for the steering column wiring harness possibly being too short days after receiving my truck but never had issues so I didn't worry about that. Nothing too serious until August, I had just gotten back from a cross country road trip about 5000+ miles and needed an oil change as I was around 10,000 miles. despite having some issues I still loved the truck. I took it into a different dealership than I bought it from because they had immediate availability for an oil change. I waited over 2 hours for them to get to my truck as they apparently overbook for their QuickLane service, and when I thought I was finally getting called up to pick up my truck they told me they needed to show me something. My rear axle bolts had sheered off. I was told they'd be doing diagnostics and making sure there were no other issues with any other systems and it may take a few days, so they'd give me a loaner vehicle. Fast forward another 2 hours and I'm driving away in a 2022 Ford EcoSport which is terribly underpowered and was dangerous to drive in.
I needed to call multiple times a day and leave messages every time to see if there was any updates on my truck since I was getting 0 communication. After about a week and a half I finally got an answer that they were going to check the axle and transmission to see if there was any additional damage (something they told me they were going to be doing "tomorrow" when they showed me the sheered axle bolts). I had then gotten a missed call when I was at the gym to call back about an update, 2 days later I was finally able to get ahold of someone who said they were going to be getting the axle bolts in and I should have my truck back the next day. I never got a call back about the status of my truck until 5:30pm when they were closing up to let me know they were needing to take the axle to a machine shop to drill out the axle bolts, again something they told me they'd be doing "tomorrow" when they first showed me the sheered axle bolts. I luckily got my truck back after 2 weeks (I say luckily because they were able to get replacement axle bolts from another dealer and if they hadn’t there was a few months backorder I was told they were using parts in new vehicles and didn’t have enough parts for service of vehicles which sounds like a serious logistics issue to put all parts in new vehicles but not have parts for servicing your vehicles), that's when my issues truly began with my truck.
I had a horrible stink in my truck when I got into it like really bad rancid BO (think the Seinfeld episode Beyond BO) It seemed like it was coming from the AC so I had to drive it home with the windows down and AC off. Once home I let it run with the AC on full blast and the windows down for about 15 minutes and then it seemed like the smell was gone.
I also noticed it shifting kinda weird, as if it was slamming gears and making loud noises at low speeds like a clicking, grinding noise. I was told by my girlfriend that when reversing it was making a horrible noise as well. I notice it would often skip gears which shifting up or down. Also despite rotating my tires and having them off for 2 weeks they never fixed my tire with a leak despite that being one of the things they mention they check and fix with an oil change and tire rotation. I unfortunately got swamped and couldn't take my truck back in right away. I did notice despite always using Premium gas, my avg fuel economy went from 22+ MPG down to 20MPG despite no change in my driving, I can only assume is due to the odd shifting behavior as this is the average of nearly 15,000 miles.
It started getting colder out here in Colorado and I used the heat for the first time which was unbearably hot, even with the heat set to LOW or 60 degrees and the fan speed at 1 we had to put the windows down and I needed to put the AC on because it was probably about 90 degrees in the truck within a minute or 2. The weird thing is that even with the AC on heat was still pouring into the cabin, as this was my first time using the heat I didn't realize that it came in through different vents than the AC. I tried using the heat a few times to see if it was a fluke, but every time the same situation would happen.
I also had the parking sensors going off while driving or when in the middle of an empty parking lot with nothing around me. I also noticed the wireless apple CarPlay starting to take a long time to connect to my phone over a minute and half the time I'd be 5 minutes into my drive and it still hadn't connected but as soon as I clicked on my phone from the list of phones it'd connect right away.
I most recently got back from Thanksgiving and finally was able to get an appointment to get these issues looked into on Saturday; however I got a call they wouldn't be able to get to my truck for 2-3 days because they didn't have service techs in on Saturdays which I clarified 2-3 days from Saturday or 2-3 days from when they do have techs in, they admitted it would be 2-3 days once the techs were in so I could bring it in on Monday rather than Saturday so I would have it over the weekend.
On Sunday my phone was blowing up from Ford Pass saying remote features unavailable that the truck was in deep sleep. I went out to check out what was going on and the truck wouldn't unlock until I was right next to it. I had nothing on the screens not even the odometer like normal. I turned it on and the screens slowly turned on and a 12V system low warning popped up on my dashboard. I drove the truck around for awhile so the alternator could charge up the battery, but every time I stopped and shut off the truck it would go back into deep sleep mode to conserve battery life. I tried hooking up a jump pack but it would not work because it thought the battery was too low. I then hooked up my trickle charger which said the battery was at about 50%. I left it hooked up overnight and woke up to many additional warnings that remote features were disabled and it was in deep sleep. I went outside and saw it was showing 100% battery charge but the same symptoms remained, I wasn't sure if this meant the issue was with the 12v battery under the rear seat which I hadn't gotten to before I had to take it into the dealership.
I mentioned all of this on Monday when I brought my truck in and was told they might need an extra day since there was so much to look into. I was not offered a loaner vehicle as there was a waiting list for loaner vehicles. I've been having to drive my friend to and from work so I can borrow their car. I didn't hear anything from the dealership all week so I called today 5 days into them having my truck, and had to leave a message. Luckily about 30 minutes later I got a call saying that they were looking into getting me a status update and would call me back shortly with an update. However they only updated me on the transmission which they said this is a known issue with Ford and they followed the service builtin and they reset the transmission to factory settings, and if I still have issues after a few thousand miles they'll investigate the transmission further, and my truck should be ready to pickup shortly. I asked about all the other issues and they said that half weren't on the work sheet but they'd ask the tech (despite me telling this all when I dropped it off and was read off everything and told they'd get it figure out). They called me back 30 minutes later to let me know they had checked and cleaned the parking sensors and they were within spec and may have just gotten dirty. They had fixed the recall steering column wiring, and wanted to know more about my heat and electrical issues. They then called back later saying the tech didn't notice anything wrong with the AC and that they would check the battery under the rear seat and get back to me shortly. After waiting 5 hours, I had to call again as the service department would be closing in about 30 minutes and it takes that long to get there. They told me the service tech wanted to see if he could keep my truck to keep looking into the heating and electrical issues on Monday. He said he could give me my truck back today but I'd still have the Heat and 12V electrical issues and would have to bring it back in anyways. So I asked again about a loaner as Monday will have been 7 days without a vehicle, I was told there was a long wait list for loaner vehicles and that he’d have my truck back to me before he’d have a loaner vehicle for me.
This has been 2 different dealerships now who I've had to stay on top of for updates and it sounds like I'm likely to still have some of these issues on a 7 month old truck with less than 15,000 miles on it. To have this laundry list of issues after 7 months on a brand new vehicle, I bought outright which was not cheap, has really had me reconsidering my purchase as I can't keep going weeks without my vehicle hoping the issues will be resolved and spend hours trying to get ahold of the service departments to get clear answers and getting my truck back with new issues. Having this many issues 7 months in does not give me confidence in my future with this truck, I think I have a lemon which is sad because I loved this truck but now I can't enjoy it because of all of the issues and wondering what I'm going to be dealing with next.
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