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Rinn69
Well-known member
- First Name
- Mike
- Joined
- Sep 21, 2023
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- 10
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- 452
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- Location
- N Central IOWA
- Vehicles
- 24 F-150 XL 4x4 RCSB Carbonized Gray
- Occupation
- Retired USAF Medic
@Realtruck ^^^see above....
Cobraman428
Well-known member
- First Name
- Jerry
- Joined
- Dec 21, 2021
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- 39
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- 623
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- Location
- Tampa Bay Florida
- Vehicles
- 2021 F150 Platinum PB 701A MT FX4
- Occupation
- VP of IT
I've had two support cases with them and they responded quickly. Got my end caps in just over a week.
Parthery
Well-known member
Which Realtruck bed cover do you have?
You need to call them....they are much more responsive.
All CS lines are open 9-5 Eastern M-F
BAK: 818-365-9000
Undercover: 866-900-8800
Extang: 800-877-2588
I will tell you that they are struggling with supplier issues right now. I'm waiting on an Undercover warranty replacement item that was supposed to ship 8/4 and hasn't. I'm also waiting on an Extang warranty replacement item that Realtruck has approved to switch to a BAK MX4 Gen 3 because they feel like they can get it to me sooner but it's still going to be another 10 days or so.
For what it's worth, we had a cover on another truck and Leer was able to get stuff out the next day. Their customer service is top notch.
You need to call them....they are much more responsive.
All CS lines are open 9-5 Eastern M-F
BAK: 818-365-9000
Undercover: 866-900-8800
Extang: 800-877-2588
I will tell you that they are struggling with supplier issues right now. I'm waiting on an Undercover warranty replacement item that was supposed to ship 8/4 and hasn't. I'm also waiting on an Extang warranty replacement item that Realtruck has approved to switch to a BAK MX4 Gen 3 because they feel like they can get it to me sooner but it's still going to be another 10 days or so.
For what it's worth, we had a cover on another truck and Leer was able to get stuff out the next day. Their customer service is top notch.
I'm sorry that you've had trouble getting word back about your warranty claim. I know that a lot of times, this is a time sensitive matter and I understand the urgency to get it resolved as quickly as possible.
Feel free to reach out to me via PM or email me directly at [email protected]. I'm here in the forum as your personal RealTruck rep to make sure that this group is taken care of. I'm happy to help!
Feel free to reach out to me via PM or email me directly at [email protected]. I'm here in the forum as your personal RealTruck rep to make sure that this group is taken care of. I'm happy to help!
OP
OP
GK150
Member
- Thread starter
- #6
Well, I finally got some movement on this today. It came after putting in the effort to get a response through numerous contact methods, which I don't think is a coincidence. A case of squeeky wheel gets the grease maybe? It shouldn't be this difficult and time consuming. Anyway, if there is a problem with the parts shipped or I have another issue in the future, I'll come here and try the forum contact. Thanks!
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