FordPass not working for several weeks. Just found out there is a TSB.

[MikeyDog]

I've been unable to use Ford Pass to connect to my 2023 F150 for several week now. I just found out via chat that there is a TSB for it. Here is the Agents response:

"I do apologize in advance for this inconvenience. After reviewing your vehicle details, i found that we are currently under an advisory regarding all 2023 F150s. At this moment you will not be able to access your remote commands or anything else in Ford Pass related to your vehicle. We have our engineers working actively on a fix. We do not have an exact date as when it will be fixed.

Please schedule an appointment at your preferred Ford dealership in order for them to complete this required update: TSB 23-2121.

This is the first part of the fix. After the TSB is completed, please continue to be patient with us until the release of the Over-The-Air update on you radio screen (SYNC system), to complete the fix regarding this issue."

Has anyone done or know what this TSB 23-2121 is? Admin please move to proper section.

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[hedge]

First i've heard of a TSB but it has been mentioned in other threads that there has been a TCU issue with the 2023 trucks. Mine was off the air for a couple months. I unplugged the TCU a few times and have been good since and now getting OTA updates... one of which was I believe to fix the TCU connectivity issues.

anyway, may want to try unplug your TCU overnight and see if it helps.

 

[MikeyDog]

My n

First i've heard of a TSB but it has been mentioned in other threads that there has been a TCU issue with the 2023 trucks. Mine was off the air for a couple months. I unplugged the TCU a few times and have been good since and now getting OTA updates... one of which was I believe to fix the TCU connectivity issues.

anyway, may want to try unplug your TCU overnight and see if it helps.

My navigation is working. Wouldn't that mean the TCU is working?

 

[Big Dog Daddy]

My n

My navigation is working. Wouldn't that mean the TCU is working?

Try the TCU reset. It does wonders. Did it on mine and it fixed a few gremlins. ?

Where in North Jersey? I'm near
Paramus

 

[hedge]

My n

My navigation is working. Wouldn't that mean the TCU is working?

Check if you see a cloud icon with a line across it, that's what mine was doing. I believe Nav has built-in or maybe cached maps but then uses the cloud to get updates/traffic. I think the icon on mine was telling me it couldn't get cloud updates.... but nav was still working.

No real downside to unplugging the TCU AFAIK, bit of a pain to pull the carpet back but relatively easy.

 

[MikeyDog]

Try the TCU reset. It does wonders. Did it on mine and it fixed a few gremlins. ?

Where in North Jersey? I'm near
Paramus

Rockaway.

 

[MikeyDog]

Check if you see a cloud icon with a line across it, that's what mine was doing. I believe Nav has built-in or maybe cached maps but then uses the cloud to get updates/traffic. I think the icon on mine was telling me it couldn't get cloud updates.... but nav was still working.

No real downside to unplugging the TCU AFAIK, bit of a pain to pull the carpet back but relatively easy.

Someone had posted that you could remove a fuse instead.

 

[Big Dog Daddy]

Someone had posted that you could remove a fuse instead.

I did mine old school. Fold the rear passenger seat forward. Pull the plastic retaining clip from the rear cab wall cover. Pull the cover forward you'll see the TCU unplug the center power connector. Not the antenna wires. Shut and lock the truck for 15 to 20 hours. Then reconnect the connector make sure it snaps in fully and try it out.
Good luck! ?

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