CSX phone tracking says the railcar is empty

[rpold150]

I'm trying to follow the CSX phone tracking instructions. I've been given the rail car number NKCR008633 by both the dealer and Ford chat. Ford Chat has been telling me location updates, although it's moving very slowly in Chicago area. My dealer gave me the following VVR. So, I'm confident the railcar number is correct, but the CSX recording tells me the railcar is empty, released, and sitting in Richmond, CA.

I'm calling 18002352352,,,,1#,,62522373#,,008633#,,## and the recording plays back the correct railcar number.

Does anyone have any ideas about what could be wrong? Is CSX the correct rail company to call?

From Ford Chat
"The Railcar is # NKCR008633 (Canadian National Railways ) "

From dealer

I'm trying to follow the CSX phone instructions.

CSX

1. Call the CSX 1-800-235-2352

2. When prompted for location or weight, press "1" on your phone for location.

3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.

4. When prompted for the car number, say 907048 (or whatever your number is)

5. When prompted for next car say DONE.

6. That's it; enjoy your updated status report.

Sponsored

 

[WRS]

Where is it shipping to? CN tracking shows that car here-

 

[rpold150]

It's supposed to be going to Houston. I think it should get dropped off in Pearland, TX, and then out to the dealer in Sealy, TX.

 

[rpold150]

Ford Chat today says the latest update is " Received at Junction Point (Burlington Northern & Santa Fe Railway Co )  Aug-24-2022, 01:35 CT". Still in Blue Island, IL 5 days ago. But he said it could be heading to Houston, just waiting for the next update to come in. Would be nice if the phone tracker worked as I suspect it would provide more detailed updates.

 

[Mtnman1]

Ford Chat today says the latest update is " Received at Junction Point (Burlington Northern & Santa Fe Railway Co )  Aug-24-2022, 01:35 CT". Still in Blue Island, IL 5 days ago. But he said it could be heading to Houston, just waiting for the next update to come in. Would be nice if the phone tracker worked as I suspect it would provide more detailed updates.

Blue island is a transfer yard. Your truck most likely is on BNSF now. Call their tracking number with railcar info. The railcar did not change.

Ford loses tracking when train carrier changes.

 

[rpold150]

Blue island is a transfer yard. Your truck most likely is on BNSF now. Call their tracking number with railcar info. The railcar did not change.

Ford loses tracking when train carrier changes.

Well, that explains why the ford chat updates stopped on the 24th if they lose track after a carrier change. Yes, it looks like it moved to BNSF. BNSF doesn't seem to have an automated tracker, and requires a company set up and registration for tracking. I guess I'll just sit patiently and wait for the dealer to let me know when it arrives.

 

[Mtnman1]

Well, that explains why the ford chat updates stopped on the 24th if they lose track after a carrier change. Yes, it looks like it moved to BNSF. BNSF doesn't seem to have an automated tracker, and requires a company set up and registration for tracking. I guess I'll just sit patiently and wait for the dealer to let me know when it arrives.

They do have a phone number to call. I was able to track mine via bnsf call. The number is in a thread here somewhere.

Sponsored