So I wrote an email to the various “directors of customer experience” email addresses one can find here on this forum.
A predictably useless response today from the “executive office”. Someone named Tamara or something (who cares?) called, acted like I should be grateful that she’s even taking...
Not $1000 off.
The only fair outcome in my opinion is waiving the $1695 destination and delivery.
The fact that I am expected to pay that $1695 seeing as how my truck has sat a month, completely built with no holds, is the ultimate display of contempt Ford has for its customers.
No explanation other than “carrier delays”. Ford has failed logistically at literally every stage of my order, from order to vin, vin to build, build to ship, zero communication from ford - literally everything I know comes from begging chat for info that has across the board proven useless or...
Day 16 built but not shipped. Ford gave me ETA April 11, then 17, now 27. That’ll be 9.5 months since order. No one can give me any reasons or details, they really really don’t give a shit
I’m not trying to start anything, I promise. But which should take shipping priority? The order placed in November, on hold since January or the order placed in July completely built and released with no holds 3/27?
Day 12 of being built, and just sitting there. No chip holds, just sitting and not shipping. No answers from chat other than a patently unrealistic ETA. It took 9 months to be built, but this horseshit is somehow worse than waiting for a VIN
I like your thinking, but my dealer did say trucks going there usually go by rail to somewhere in Illinois, then convoy from there. It’s asinine, but I think it has to do with the fact that there is rail right straight out of the factory
Same here. “Built” 3/27, nothing more since. What is maddening is if you ask the dealer or chat what 4/6-4/11 means, they have no clue. One answer I got was shipping by 4/6, arrival by 4/11. Another answer was arriving between 4/6 and 4/11. Yet another answer was shipping between 4/6 and 4/11...