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Had mine updated a couple weeks ago. Apparently it was difficult to do and they spent time on the phone with the hotline but did two updates. The black screen issue is totally gone and battery drain issue fixed. Then ford called and are giving me a free premium maintenance plan fir 3yrs. pretty...

I really really hope that’s the case. Getting mine updated Monday or Tuesday

??????????

Found a way to reproduce it basically every time. Cover the ambient light sensor and let the screen dim. Uncover it and when it attempts to brighten it happens for me every time. I tried permanently covering the sensor but it didn’t work, it just made the whole thing go haywire. Clearly it’s a...

Found a way to reproduce it basically every time. Cover the ambient light sensor and let the screen dim. Uncover it and when it attempts to brighten it happens for me every time. I tried permanently covering the sensor but it didn’t work, it just made the whole thing go haywire. Clearly it’s a...

To me it seems like a glitch in the system that sense ambient brightness and adjusts the brightness of the screen. It’s dark but NOT off. If you push the screen while black it responds. Also if you didn’t a way to shine a light on it, it’s on. kinda like when you turn the brightness on your...

Have done two hard resets. This doesn’t help. More info on mine -Happens when going from dark to light for vice versa. Basically when the screen needs to brighten. It’s the worst on sunny days when you drive under shade and out of it. -shifting into neutral for a split second fixes it also soft...

I’ve had a complaint open with ford and they haven’t been helpful at all. At this point I feel like I’m saving up visits to get to a lemon law claim.

Ok, I have a case opened with Ford. I’ll start pushing now to get it replaced

How long ago was it replaced? Mine happens at least once every two days.

I’ve also been having random pre collision alarms going off and a random dead battery. It’s something central. I wish ford would just acknowledge that the APIM needs to be replaced asap instead of jerking us around.

Thanks! That’s what I’m worried about. I tried to call the service manager today and he’s “out sick” again. Thanks again for the response

After reading the law I’m pretty sure they had me pick up my truck and drive it while “waiting for the flash drive” so that it didn’t accrue visits and time against the lemon law

Wait. Yes we do just not for used vehicles.

We don’t have lemon law in Tennessean unfortunately.

Thats actually a good theory. Thats it’s getting really dark not necessarily black. Some people have described putting it in neutral and it working. Dealership is waiting for an update to come on a “flash drive”. I’m worried they are stalling because they don’t know what to do. Corporate has a...

Took my truck in to the dealership for a software issue on my sync 4. Screen going black while driving. They said it needs an update and that the update is being mailed to the dealership on a flash drive?????? Is this for real or potentially 1995. Really, does anyone have any insider knowledge...

Mine is doing the same. Posted on a separate thread. Took it to the dealer and they said that a software update was needed and that it was coming on a flash drive??‍♂️??‍♂️ We will see what happens.

Noticed another thing this morning. It happened in dark mode. I hit the 360 camera button and all those work fine. It has to be software related or sync related if the picture on the screen still works for the cameras also if I rapidly hit the screen off button it will come back on Looks...

Yea I’ve noticed night to day and when it’s in day mode and brightening in bright sunlight. Yesterday I permanently put it in dark/night mode and it hasn’t done it again?. I’ll report back. I have a service appointment next week for a software update but it looks like this is for a bug having to...