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Unfortunately that's all the info he gave me and I didn't think to get details. I appreciate the assistance.

Yeah, he said it kept crashing on him and asked to keep it overnight. I'm guessing he just gave up. What do you suggest as my next steps?

Brought my F150 into the dealership for a recall and had them take a look at this issue. The tech said that he updated the software but I'm dubious because I'm still not seeing a revision number on the system info screen and the software update option is still grayed out. Can you take a look at...