And yes, a month and a half aside, Ford is making it right. Same as goes with everything, I fought tooth and nail to get to that point… I don’t want to suggest the illusion of ease one bit - zero exaggeration here.
Update:
After a bit of back and forth with Ford Customer Care they agreed to pay $1820.00 of $1936.00 owed for the repair.
I’m grateful for the outcome and it’s come at a cost of not having my truck for a month and a half, getting turned away from an absolutely terrible tone def main market...
Update: Capital Ford refused to service my vehicle and I’ve had it towed to another dealer. They gave me some soft line about ‘we want to meet your expectation for service and don’t believe we can’… I asked for screen shots and made suggestions based on expert advice and it was taken as a slight...
Unfortunately, the local Ford dealer took the stance that they’ll happily waive my diagnostic fee and have it ready to be towed to the technician that knows better. I was also advised I should check my app for alerts and I should have bought the extended warranty … did I buy an exotic parrot...
If I have end of having to foot the bill I made find an independent mechanic … I’d prefer my money to go to someone else that has no idea what happened but can fix it.
Good point on the time gap and yes I dealt with sporadic cycles of starting the truck and it running through a cycle of system errors but was able to start it and once started it operated without incident.
The reason for the gap was I already had an appt. set for 5/2 for wiper recall and...
Thanks for tagging them. I am absolutely preparing for legal pursuit. I had to request Ford tech to send me an email stating they told me there’s nothing they can do to match the email from Ford dealer stating they don’t know what happened but I will absolutely make both of them recognize there...
4/12/24: I get an auto sw update specifically for gateway module
- that same day my truck won't start
- I disconnect battery for 20 min reset and it fires right up
- I have an appt for 5/2 to fix recall for wiper blades
- it dies in a parking lot on 5/1 so I have it towed to local Ford dealer...