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Anything specific I can pass along to the dealer to get them to initiate a case with Ford engineers? I’ve engaged with Ford support, opened a case file for it, referenced that case with the dealer and had Ford speak directly with the dealer. But so far it’s resulted in finger pointing and no one...

Could someone please take a look at mine. 2021 Powerboost, I've been waiting on bluecruise for years. Last summer I received an email from Ford that my bluecruise update was now available. I schedule an appointment with the dealer and they kept it for a couple days. At the end they said it...