I am having these same issues too, and it is clearly on the Ford/Sync side because none of this started until I got the full-screen update, and it's happened on both my old and new phones.
No audio on at least the initial outgoing call, android audio skips sometime, android auto only actually...
I am stuck in this predicament too....my other post getting my FDRS details my ongoing issues:
https://www.f150gen14.com/forum/threads/request-vin-lookup-thread.13393/post-306274
In short, Power-Up still a few versions away from latest, and they are refusing to update to Blue Cruise now (after...
New here and looking to get info on where my truck is with Power Up version (and any pending push out), as well as all the SW Updates in FDRS still pending download and install.
1FTFW1ED0MFA45212
Been through absolute hell with the dealership (who has had my truck for 33 days now). Long story...