Recent content by dbol

Just figured I’d update this with a follow up since I’m experiencing new issues. On my way to work, I noticed some rattling going on with the driver’s side door. Upon closer inspection, whoever did the work forgot to re-secure the plastic exterior panels with a bolt. It didn’t come from Ford...

Yeah, as noted in my original post, I purchased my own paint meter and did just that right in front of the service manager. That’s when he agreed to take some pictures and submit a claim to Ford.

Thank you for this, I appreciate it. If I don’t hear back from my selling dealer by the end of the week, I’m going to try to get it handled through my local Ford dealer that has a body shop on-site. Were they able to completely resolve your paint issues? Not only is my paint mismatched, but...

Thank you for sharing this, I appreciate it. That’s an unreal experience. Since the Dearborn engineer was involved, did they confirm that it was damaged at the assembly plant, or was it something that happened in transport/the dealership? Also, how did they finally resolve it?

Thanks for the follow up, I appreciate it. It sounds like you have some good people at your dealership. I wish I could say the same about mine. They’re just so adamant that they “can’t see anything”. It’s honestly crazy as if they’re messing with me. I mentioned in a previous comment that the...

I’ve contacted the Ford customer support number, but they’re not much help. They gave me a case number, but they said it’s strictly for feedback in regards to whether I feel like the current dealership is handling my concerns or not. They said all warranty claims need to go through a dealer and...

The dealer I purchased from is about 40 minutes away. They didn’t offer, and I don’t really trust them to drive my truck back and forth 1.5 hours round trip. That sucks these new trucks need all this work. At least yours seems like easy mechanical/electrical fixes. I don’t think a paint...

As noted, I did inspect the truck thoroughly before signing. It was raining and overcast, so I had them pull it in the service center. Due to it being a new vehicle with supposedly no disclosures, I had never even though to look for signs of repainted panels. I was inspecting the truck for...

@National Superbike I was expecting some minor paint blemishes based on what I experienced with my Mustang, but certainly not this. It pisses me off even more that I wasted a personal day yesterday for a “paint correction” just for the dealer’s detailer to double down on the door never being...

Thanks for sharing this. That scratch doesn’t look bad at all. Any signs of work in that area if you look closely? I had my service appointment with their detailer yesterday. They buffed and polished the door, but it looks 99% the same. They got rid of most of the deep swirl marks, but there’s...

Thanks for the insights. I appreciate it. I realize things happen, I just figured the dealer would be more transparent. They’re denying any involvement and claiming it came from Ford this way. This makes me concerned for future warranty work involving the paint. If the clear coat starts to...

Thanks for sharing your experience. I feel the same way about this truck. It completely ruins all the fun of getting a new truck when I have to look at a resprayed door every time I get in. This is definitely a life lesson to inspect for signs of a respray on any vehicle, whether new or used.

Thanks for taking the time to respond. I wanted to see if anyone had similar experiences. Do you know if they did any paint touch up/respray of the factory paint? It does seem more likely that my truck was repainted once it got to the dealership. It ruins the new truck excitement because I...

Thank you for the insight. I appreciate it. Do you know if this is a repair that Ford does at their assembly plants? I assumed that if they did need to redo a panel, it would be sent back through the paint assembly line on a dummy truck rather than this type of work that looks like it was...

Yeah, seems like there’s quite a few 24s still on the lots with hail damage disclosures coming from the Kansas City plant. I was looking through that thread just last night. I’ll have to keep reading to see what the resolution is. It’s definitely a life lesson. Guess I gotta keep this one as...