4/26 Build Week

[cghall77]

I'm Dearborn on 4/26

Dearborn 4/28

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[cghall77]

My weekly email response is usually from Steven, seems he is out and Karen is in this week. ? I talk to the dealership, they have no info other than eta is 10/31. Contact customer service, they say contact dealership. ?

Thank you for contacting the Ford of Canada Customer Relationship Centre, my name is Karen. We received your email on June 24th regarding your 2021 Ford F-150 order. I am happy to look into this for you.

Congratulations on the order of your 2021 Ford F-150. We are confident that you will enjoy the spacious interior in addition to the many features that your vehicle has to offer. We are pleased to welcome you to the Ford family.

Our records indicate that your vehicle is in production. We show the estimated time of delivery as October 31, 2021.

There are a great number of variables that may affect production scheduling and delivery. Your sales representative xxxxxxx at Fraser Ford is in the best position to track your vehicle order. We recommend contacting the dealership's Sales Department for further assistance in this matter.

I recommend you contact the Sales representative xxxxxxx at the dealership who placed your order. They will have up-to-date information on your order status as it becomes available.

We hope that this information proves to be useful. I appreciate the opportunity to assist with this matter.

Thank you for contacting Ford of Canada.

Sincerely,

Karen B.
Customer Relationship Centre
Ford of Canada

 

[ScottBB]

According to the dealer on Monday it was in Alabama awaiting its final leg to the dealer, which is in Florida, so about 7-8 hours away. I guess it depends on when the transport truck leaves Alabama!

Mine arrived 3 days after it was ready for its "final leg" but that was b/c of the Tropical Storm.

 

[ScottBB]

My weekly email response is usually from Steven, seems he is out and Karen is in this week. ? I talk to the dealership, they have no info other than eta is 10/31. Contact customer service, they say contact dealership. ?

Thank you for contacting the Ford of Canada Customer Relationship Centre, my name is Karen. We received your email on June 24th regarding your 2021 Ford F-150 order. I am happy to look into this for you.

Congratulations on the order of your 2021 Ford F-150. We are confident that you will enjoy the spacious interior in addition to the many features that your vehicle has to offer. We are pleased to welcome you to the Ford family.

Our records indicate that your vehicle is in production. We show the estimated time of delivery as October 31, 2021.

There are a great number of variables that may affect production scheduling and delivery. Your sales representative xxxxxxx at Fraser Ford is in the best position to track your vehicle order. We recommend contacting the dealership's Sales Department for further assistance in this matter.

I recommend you contact the Sales representative xxxxxxx at the dealership who placed your order. They will have up-to-date information on your order status as it becomes available.

We hope that this information proves to be useful. I appreciate the opportunity to assist with this matter.

Thank you for contacting Ford of Canada.

Sincerely,

Karen B.
Customer Relationship Centre
Ford of Canada

US is sending those same canned responses.

 

[Markl]

Maybe they found a DeLorean and are trying to go back in time, reverse how they handled this chip shortage.

One day a kid and crazy old man claiming to be a scientist are gonna show up and tell you to double down on microchips….lol

 

[cghall77]

One day a kid and crazy old man claiming to be a scientist are gonna show up and tell you to double down on microchips….lol

? I work in the electronic manufacturing industry, the semiconductor industry sure has its ups and downs. Glad we are diversified. I stay away from gambling in our industry on stocks. I prefer crypto and a little roulette every now and again. ?

 

[mshipway]

My 4/29 build date still has 10/31 but the sales lady told me the comment went from chip hold to annually adjusted on her report.

 

[Mark Fischer]

My 4/29 build date still has 10/31 but the sales lady told me the comment went from chip hold to annually adjusted on her report.

 

[Mark Fischer]

My 4/29 build date still has 10/31 but the sales lady told me the comment went from chip hold to annually adjusted on her report.

https://seg.fyi/mache-vin/#/

 

[Markl]

? I work in the electronic manufacturing industry, the semiconductor industry sure has its ups and downs. Glad we are diversified. I stay away from gambling in our industry on stocks. I prefer crypto and a little roulette every now and again. ?

They are not the easiest thing to produce either, incredible technology!

 

[JP MAI]

I sure can understand the frustration I just don't know who we are supposed to be frustrated with. The entire planet fell off a cliff this past year and it wasn't any one group's fault entirely.

This is totally Ford's problem. They can do it way better, but they just don't care and give me no shit.

 

[cghall77]

They are not the easiest thing to produce either, incredible technology!

Yes very complex. We build the manufacturing equipment needed for the semiconductor business. Very cool to see the whole process end to end.

 

[ScottBB]

Ford could have been better prepared but you’re right, it’s not Ford’s fault and this is the wrong forum to discuss who’s “fault” it was...

That said... Ford IS 120% responsible for the piss poor way they’ve handled the whole mess. Just blowing us all off like they really couldn’t give a rats ass.

They blew a Golden Opportunity to solidify customer loyalty. How many posts do you think you’d be reading about people throwing in the towel and going to another brand had those people been hearing regularly from a Ford rep directly?
Even if it was just “sorry, no change in status at this point but we’re working hard to get you your truck and we appreciate your patience”.

But all we hear is “shut the fcuk up and quit your whining... you’ll get your damn truck when we’re good and ready to ship it to you”!

And we all hear that loud & clear!

I'm not saying they did it right, just not sure they had many options that were truly good ones in the situation the world found itself in. I think they "hoped" things would get better and even to some extent buried their heads in the sand about the problem and it got way bigger than they imagined.

 

[Roady]

https://seg.fyi/mache-vin/#/

Man you really love that Mach E site. Do you own stock in it?

 

[ScottBB]

Man you really love that Mach E site. Do you own stock in it?

Yeah, I have found zero difference in the info there and the shopford vehicle tracker.

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